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After Sales Service

Date: 2015-03-14 Views:1966

Thank you for purchasing and using Shenzhen SANAN Technology Co.,Ltd. products, in order to offer you better service, get better communications with you,we hereby draw up this after sales service commitment. This commitment is only applicable for those products which produced and sold by Shenzhen SANAN Technology Co., Ltd. and our authorized agent.


A. Warranty Terms:

All products purchased from our company are guaranted for one year, depends on the warranty paper come with the packing box or the warranty label on the back of products.
1. For any problem after checked by our technician, if caused by quality defects, you could send product back, after confirmed it is in deed quality defects, we will bear all freight fee.
2. If customer send any product back without our technician or sales confirmation, we do not bear any freight fee.

B. Maintenance:

All of our products enjoy maintenance long-term service for free, any spare parts need to replace during warranty period, we only take the spare parts cost. The customer will bear all freight fee.

C. Replacement:

The new product with defects enjoys three months replacement. If there is some quality problems with our products, please send defective product back to us by post office or Express, after we received and checked, if there is no damage of your returned products, then we will send new product as soon as possible. Our company will bear the freight fees.

Each product have been tested strictly and seriously before delivery, thus seldom new product with defects,please refer to our manual or consult with our technician before operating,our technician will help you online. If you want to send it back, please wait our technician to check and confirm if it is a quality problem, in this case, both of us can take right solution way on the problem and save time and freight charges.

Special notes for replacement:

1.Please make sure the product with good package to avoid damages on delivery.
2.For any returned items which are incomplete (e.g., appearance was damaged, without the original accessories, components or free gifts), or the original packages of any such items are broken or lost, replacement will not be applicable.

 

Notice:
Damage caused by customer such as maloperation, incorrect installation or misapplication, (Generally, including: the power adapter wrongly connecting caused the device has been damaged, carelessly using caused the thrum broken or dropped, wrongly operating caused the device could not work well etc.), we shall not bear the freight fee. Customer should be paying the cost of the spare parts and maintenance fee for us according to our RMA regulations.